One of the reasons why Orkney Ferries chose to implement Hogia Ferry Systems’ BOOKIT reservation system was to meet increased customer expectations.
Orkney Ferries, a Scottish inter-island ferry operator, has signed an agreement with Hogia Ferry Systems for a replacement of their reservation and ticketing system. The Vaasa-based company Hogia Ferry Systems will implement their well renowned reservation system, BOOKIT, during Spring 2024.
Eddie Barclay, Service Manager at Orkney Ferries says: “Our current system has served us rather well for many years but with new regulations coming up, in combination with increased customer expectations, it was necessary to look at other options.”
Moving to BOOKIT will have a number of benefits for our customers and passengers, including enabling them to make changes to their bookings online and request refunds where their travel plans have changed. The new system will allow us as a company to make improvements to the way we manage our deck space.
Improved customer experience
Niclas Blomstrom, Managing Director at Hogia Ferry Systems says: “For 15 years, we have been a proud partner to Northlink Ferries operated by Serco in Orkney, and we are excited to get the opportunity to now partner up with Orkney Ferries. We know that our modern platform, to start with, is far more capable and user friendly than their current system. It will enable Orkney Ferries to improve on both their service level and their customer offerings.
“Going forward, we will, together with other parties, really make a difference in the Orkney Ferries’ customer experience”, he concludes.
Orkney Ferries is the inter-island ferry operator in the beautiful Orkney archipelago. Their 10-ship fleet serves 13 islands with over 20,000 departures per year. Orkney Ferries has their head office in Kirkwall and provides the ferry service on behalf of Orkney Island Council.
Hogia Ferry Systems, a standard software supplier to ferry operators around the world, is part of the Hogia Group.
